Terms & Conditions.
The purpose of this Terms & Conditions page is to explain the terms of use for our website and products. By using this website or purchasing a product you agree to abide and be bound by the terms listed below, effective upon the date on which you have used the Website, read, accepted and agreed to be bound by these Terms and Conditions. We reserve the right to change or modify these at any time without prior notice. Please note that these terms and conditions are for the Sarah Ryland site only. If you do not agree with these Terms and Conditions, you should cease using the Website immediately.
RETURNS, DAMAGED OR DEFECTIVE GOODS
Returns are accepted on undamaged, unused product within 10 working days of purchase. Shipping costs are non refundable. We do not accept returns on used items. We reserve the right to ask for a proof of purchase before repairing. We shall not accept returns for change of mind or if you make a wrong decision unless due to our negligence or incorrect information supplied by ourselves if you have failed to contact us directly prior to returning the item. Print inks/colours may vary slightly.
SHIPPING TERMS AND POLICIES
Order processing can take 1-3 working days prior to the item leaving our premises. During sale periods, processing time can increase up to 5 working days. We are unable to ship to PO Box. Once Your order has been confirmed and accepted by us it will be handed over to one of Our trusted courier or shipping service providers for delivery. At this point you will receive a tracking number. Import tax and border charges incurring tax/duty or any other applicable charges are determined by your destination the contents and the values of the consignment. You may be required to pay these prior to receiving your order, or they may be charged to you at a later date. Charges of this nature are the responsibility of the receiver. We will not be liable for these charges under any circumstances. If the charges of a held shipment are refused at the destination the shipment will be abandoned and we will not be responsible to refund the original order.
We are not responsible, nor in control of shipment/transit delays once the package is in the hands of the courier.
If a consignment is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts or otherwise the consignment will be abandoned at destination. In the event of redirection due to situations aforementioned, any additional shipping fees will be charged to the receiver.
PRIVACY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sarahryland.com. It also explains the specific ways we use and disclose that information. We take your privacy seriously and are committed to protecting any personal information we collect from you: we never sell lists, email addresses, data or personal information.
'We' or 'us' refers to Sarah Ryland, this privacy policy is effective with respect to any data that we have collected or collect about you/or from you, the 'user'.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
- "Facebook Pixel" measures, optimises and retargets with Facebook ads, tracks conversions.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and Paypal), email address, and phone number. We refer to this information as “Order Information.”
OFFLINE DATA, PURCHASED MARKETING DATA/LISTS
Mailchimp.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Woocommerce to power our online store--you can read more about how Woocommerce uses your Personal Information here: https://docs.woocommerce.com/document/marketplace-privacy/
We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
COPYRIGHT
All content on this site, including but not limited to photography, text, or graphics, is copyrighted and the property of Sarah Ryland.
PERMISSIONS
All patterns purchased through our website are for personal use only and may not be copied or distributed without express written permission from Papercut Patterns. Items made from our patterns may not be sold. All purchases of patterns through our website constitute an understanding and agreement to these terms.
For more information about our terms & conditions and privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@sarahryland.com